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Manage Conflict at Work

Your ability to successfully manage conflict will open doors for more opportunities and promotion. Conflict management is a necessary skill for effective leaders.

Conflict happens. It is a dynamic in any relationship. It can cost you time, energy, and momentum when it happens at work.


Learn to manage conflict and achieve your goals.


  1. Understand what conflict is and your responsibility toward it.
  2. Learn the steps to a healthy response in conflict.
  3. Set up your Personal Action Plan to move out of your comfort zone and adopt healthy interaction when conflict occurs.

This course describes the 3 steps that take you from conflict to resolution. You will explore the myths and truths about conflict resolution and examine your personal biases that get in the way of your effectiveness in managing conflict.

Personal Action Plan

This plan is your commitment to your future. You will set up a plan to overcome those blocks to success in handling difficult situations at work.

About Instructor

Dr. Cynthia

CEO | Founder of The Work Smart Club | Lean Six Sigma Black Belt Committed to unlocking potential and purpose to transform the workplace through inspired leadership!

18 Courses

Not Enrolled
This course is currently closed

Course Includes

  • 7 Modules
  • 1 Topic