Managing Expectations

As a result of this course, you will:

• Be able to operate with healthy boundaries.
• Have a roadmap to clarify your boss’s expectations.
• Respond to requests with a No that does not offend.
• Recognize the steps to communicate assertively

To manage expectations means you influence someone’s belief about what they expect to happen. At work you have to manage your customers’ expectations, employees and your boss.  

At home there needs to be a balance between family, children, spouse and yourself.

Unfortunately, it is not always an easy job. There are many unknowns whether you are balancing work or your personal life. You need a strategy to manage expectations.

Strategies to Balance Demands

You will learn ways to manage expectations at work and at home that will help you gain control over your time and your results.